Careers Careers 01/22/2020 Full Time Regular Scheduled Emergency Medical Call Taker (EMCT)

Posting: EB 19:353 (e)
Posted: November 22, 2019
Closes: February 6, 2020
Assessment Day: February 19, 2020
Criticall/Interviews: February 20, 2020
EMCT Training: March 30, 2020

Upcoming Career Opportunities for Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:
Langford Dispatch Operations Centre, Victoria BC

Are you a career oriented individual who thrives in a fast paced, challenging work environment, do you want to be an integral part of helping our community? If this interests you, then this may be the career for you!

As an Emergency Medical Call Taker in a Communications Centre, you are the first point of contact to the public who are calling 911 for an Ambulance due to an emergency medical situation. As an Emergency Medical Call Taker, you are that calming and reassuring voice on the other end of the phone. You are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.

An ideal Emergency Medical Call Taker will have the ability to:
Demonstrate exceptional customer service skills
Remain calm and focused in stressful, high pressure situations
Demonstrate proficiency in computer skills (fast typing with high accuracy rate)
Approach problems and decisions methodically and be able to follow scripted messaging
Adapt quickly in a dynamic environment
Prioritize multiple competing tasks
Readily assume a leadership role
Effectively communicate and actively build relationships with other team members and the caller
Actively seek win-win solutions
Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
Understand the vast geography of British Columbia
Work rotational shifts including weekdays, weekends, statutory holidays; as the operation runs 24/7, 365 days a year

Applicant Qualifications:
High school Diploma or equivalent
Minimum 19 years of age
2 Years customer service experience
Basic First Aid (or higher)
CPR Level C certificate
40 wpm typing/keyboarding
Fluent in English, spoken and written

Please email your Basic First Aid certificate (or higher – ie OFA2, EMR, PCP) and CPR-C certificate to: The subject line of the email should read: EB 19:353 (e) FT Reg EMCT Trainee Langford Dispatch.

Next Steps in the Recruitment Process:
Individuals submitting an online application including the above required documents will be invited to participate in the Assessment Day held on February 19, 2020 at our Langford Dispatch Operations Centre, as the first step in the recruitment process. Along with the invitation will be additional information regarding the testing components. To be considered for this position, your attendance is required. The session will be approximately 3.5 hours and will allow you to learn more about the position, organization, along with conducting various tests. The applicant will be tested on:

Typing test
Medical terminology test
CritiCall test (computer simulation testing)
General Knowledge/Geography Exam
Critical Listening quiz

*On February 7, 2020 applicants meeting the minimum requirements will receive an email invitation to participate in the February 19th Assessment Day. Along with the invite will be additional information regarding the testing components.

Applicants who are successful in the Assessment Day will be contacted to attend an interview at our Langford Dispatch Operations Centre. The interviews will be held on February 20, 2020.

Successful applicants will begin EMCT training on March 30, 2020.

Please note: successful candidates who do receive an offer will need to obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check before the first day of EMCT training.

Apply Here:

2019-11-22 00:00:00.0
Advanced Care Paramedic

2019-12-06 00:00:00.0
Communications Operator

2019-12-04 00:00:00.0
Deployment Manager

Your Opportunity:
Emergency Medical Services (EMS) at Alberta Health Services is seeking an experienced and dynamic leader to join their Northern Alberta service area as a Deployment Manager. If you welcome a different pace of life Northern Alberta could be the opportunity for you. As a Deployment Manager you will be committed to the mission of EMS; to make sure Albertans get the right care, in the right place, at the right time. The Deployment Manager is a leadership role in EMS Dispatch and reports to the Dispatch Centre Director. You will lead a team of EMS communication and dispatch (911), from the EMS Northern Communication Centre in Peace River. This is a newly built facility with modern technology to support the coordination of emergency response for the region. The beautiful town Peace River is located on the banks of the mighty Peace River; 2 hours North East of Grande Prairie and 5 hours North of Edmonton. Peace River offers a safe and welcoming environment with outdoor, recreational and social events to keep residents busy. A new Recreational Centre is beginning construction in the near future. As a Deployment Manager you will be tasked day to day operational direction and dispatch response to emergency calls, directly impacting patient safety. You will have leadership responsibility and contribute to the achievement of the operational goals of the province wide dispatch model. The successful candidate will be provided training and development opportunities including the completion of the Certification in Emergency Medical Dispatch (EMD) within the first six months. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

The Deployment Manager has the responsibility to: Ensure there is an effective and safe level of resources in the dispatch centre. Follow up (according to Local Service Standards) on inquiries, investigations, and complaints. Monitor and continually improve system and staff performance. Provide system oversight and make adjustments to deployment and resource assignments to ensure appropriate levels of service. Ensure human resource compliance with call assignments, system status management assignments, medical call evaluation protocols and policies. Monitor and enhance safety performance. Develop and implement real time mitigation strategies for unplanned events. Work collaboratively with other EMS Zone management staff to develop operational strategies to manage; system performance, key partners and relationships, mutual aid, hospital wait times, inter facility transfers, specialty team transports, and system contingency plans. Work cooperatively with health care colleagues to balance system availability with site and patient needs.

Classification: Manager
Union: Exempt
Department: NZ NRZO C Ambulance57
Primary Location: Peace River EMS North Comm Ctr
Employee Class: Regular Full Time
FTE: 1.00
Posting End Date: 02-MAR-2020
Date Available: 12-MAR-2020
Hours per Shift: 12
Length of Shift in weeks: 4
Shifts per cycle: 14
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: As Per Rotation
Minimum Salary: $40.32
Maximum Salary: $69.09
Vehicle Requirement: N/A
Required Qualifications:
Advanced Care Paramedic with the ability to obtain an Alberta practice permit is required. A minimum of 2 years in a management / supervisory role ideally in an organization of significant size, complexity and diversity. Requires diverse knowledge and experience in a clinical environment, emergency or non-emergency setting as well as an urban and rural perspective.

Additional Required Qualifications:
Effective communicator with strong organizational skills, client focused orientation and commitment to provide quality service. Critical thinking skills, systems thinking and the ability to apply these skills quickly in an intense environment. Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching and the ability to inspire and build confidence in others. Manage change and create innovative solutions for complex and diverse issues. Manage diverse, complex and sensitive issues. Ability to foster partnerships and achieve organizational goals within a large, diverse organization.

Preferred Qualifications:
WEMS Dispatch and Deployment experience. Delivery of EMS as a practitioner and supervisor. Would also consider Physician Assistant, Registered Nurse, or Licensed Practical Nurse applicants.

2019-12-04 00:00:00.0
Primary Care Paramedic

2019-12-04 00:00:00.0