Deployment Manager
Job Title Deployment Manager
Organization Alberta Health Services
Job Location Peace River, AB
DESCRIPTION Your Opportunity:
Emergency Medical Services (EMS) at Alberta Health Services is seeking an experienced and dynamic leader to
join their Northern Alberta service area as a Deployment Manager. If you welcome a different pace of life
Northern Alberta could be the opportunity for you. As a Deployment Manager you will be committed to the
mission of EMS; to make sure Albertans get the right care, in the right place, at the right time. The Deployment
Manager is a leadership role in EMS Dispatch and reports to the Dispatch Centre Director. You will lead a team
of EMS communication and dispatch (911), from the EMS Northern Communication Centre in Peace River. This
is a newly built facility with modern technology to support the coordination of emergency response for the
region. The beautiful town Peace River is located on the banks of the mighty Peace River; 2 hours North East of
Grande Prairie and 5 hours North of Edmonton. Peace River offers a safe and welcoming environment with
outdoor, recreational and social events to keep residents busy. A new Recreational Centre is beginning
construction in the near future. As a Deployment Manager you will be tasked day to day operational direction
and dispatch response to emergency calls, directly impacting patient safety. You will have leadership
responsibility and contribute to the achievement of the operational goals of the province wide dispatch model.
The successful candidate will be provided training and development opportunities including the completion of
the Certification in Emergency Medical Dispatch (EMD) within the first six months. In addition to a competitive
rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This
allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
Relocation assistance may be available for the successful candidate.

Description:
The Deployment Manager has the responsibility to: Ensure there is an effective and safe level of resources in
the dispatch centre. Follow up (according to Local Service Standards) on inquiries, investigations, and
complaints. Monitor and continually improve system and staff performance. Provide system oversight and
make adjustments to deployment and resource assignments to ensure appropriate levels of service. Ensure
human resource compliance with call assignments, system status management assignments, medical call
evaluation protocols and policies. Monitor and enhance safety performance. Develop and implement real time
mitigation strategies for unplanned events. Work collaboratively with other EMS Zone management staff to
develop operational strategies to manage; system performance, key partners and relationships, mutual aid,
hospital wait times, inter facility transfers, specialty team transports, and system contingency plans. Work
cooperatively with health care colleagues to balance system availability with site and patient needs.

Classification: Manager
Union: Exempt
Department: NZ NRZO C Ambulance57
Primary Location: Peace River EMS North Comm Ctr
Employee Class: Regular Full Time
FTE: 1.00
Posting End Date: 05-JUL-2019
Date Available: 15-JUL-2019
Hours per Shift: 12
Length of Shift in weeks: 4
Shifts per cycle: 14
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: As Per Rotation
Minimum Salary: $40.32
Maximum Salary: $69.09
Vehicle Requirement: N/A
Required Qualifications:
A minimum of 2 years in a management / supervisory role ideally in an organization of significant size,
complexity and diversity. Requires diverse knowledge and experience in a clinical environment, emergency or
non-emergency setting as well as an urban and rural perspective. Effective communicator with strong
organizational skills, client focused orientation and commitment to provide quality service. Critical thinking
skills, systems thinking and the ability to apply these skills quickly in an intense environment. Leadership skills,
including demonstrated ability and comfort with decision making responsibilities, coaching and teaching and
the ability to inspire and build confidence in others. Manage change and create innovative solutions for complex
and diverse issues. Manage diverse, complex and sensitive issues. Ability to foster partnerships and achieve
organizational goals within a large, diverse organization.

Additional Required Qualifications:
In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual
maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the
basic rate of pay

Preferred Qualifications:
Advanced Care Paramedic with the ability to obtain an Alberta practice permit is an asset but not required. EMS
Dispatch and Deployment experience. Delivery of EMS as a practitioner and supervisor. Would also consider
Registered Nurse or Licensed Practical Nurse applicants.
Posting Opens 05/08/2019
Posting Closes 07/05/2019
Pay Rate
Job Status Permanent
Position Full-time
Contact Name Brian Chee
Contact Phone 7807350272
Contact Email branding.marketing@albertahealthservices.ca